Before cancelling, all invoices must be paid in full and the cancellation notice must be with us 90 days before the new period starts. Domain and web hosting are services we deliver, not products, and do not follow usual regulations regarding cancellation. A service that has been fully given can not be returned. Domains that are registered on our DNS servers are not refundable.

Downgrading

If you would like to cancel your webhosting with Active 24, but keep the rights to your domain name, you can just downgrade your package to "Active Domain". All outstanding invoices must be paid. If you have just received an invoice, be sure to downgrade within days before the new period starts.

The files stored on your webspace, mail accounts etc. will disappear once the paid period runs out.